We talk a lot about what we look for in a great casino, and elsewhere you’ll find our recommendations and information on the best mobile casinos and top bonuses.
Alongside the good, however, are those casinos that behave badly, with dodgy business practices, poor player treatment and withholding of winnings. Here we show you how to spot a rogue site, and list those that we’ve already blacklisted in line with players’ bad experiences. Read on to discover:
- How to spot and steer clear of blacklisted rogue sites
- The definitive list of sites letting players down
- How we constantly review sites to keep our lists up to date
Skip straight to blacklisted casinos
We’re talking about blacklisted casinos. These are the worst online gambling properties that you shouldn’t play at. Not every casino that fails to make our list of top picks is a blacklisted casino. There are many good casinos that aren’t necessarily top-tier but still perfectly legitimate casinos that treat players fairly.
The Reasons Behind Blacklisting
But some online casinos receive complaint after complaint after complaint. And, to make matters worse, they ignore those complaints and keep letting down casino players. Our list of blacklisted casinos includes Internet gambling sites that have failed to meet expectations. Here are some reasons why a casino might find itself blacklisted:
Lack of Payment
You play to have fun, but you also play to win money. So when you do hit a payday, you want to get your hands on your cash quickly. Some casinos pay pretty instantly. Other casinos can take 30 days or so to pay. That’s acceptable in some instances. But when a casino leaves you hanging and the check never shows up in the mail? That’s not cool. Not all bad online casinos that are blacklisted lie about sending you money. In fact, most don’t. Instead, they’ll tell you straight up that you don’t qualify for a withdrawal because you violated certain bonus conditions or didn’t meet the deposit requirements.
Lack of Randomness
It’s normal to go on losing streaks playing online casinos games, just as it’s normal to go on long winning streaks. But if a site fails to use a proper Random Number Generator to ensure that all deals, spins, and rolls of the dice are random, or if that RNG is found to be flawed or “fixed”, the online casino is blacklisted. Read more on Are Online Casinos rigged? in our full guide.
Casinos that advertise free money and then make you jump through hoops to claim a bonus, all without spelling it out anywhere in their terms and conditions are placed on our blacklist. We don’t take tricking players lightly.
We believe in fair marketing practices. That’s why the worst casinos that engage in spamming players and not adhering to marketing best practices are removed from our list of recommended Internet gambling sites.
Other questionable practices
Casinos that have poor customer service, lack of responsiveness, unstable software or provide genuinely unethical player experiences get added to our blacklist. We also blacklist casinos that fail to include the proper encryption technology that’s needed to keep your information and financial details safe.
Before you visit just any online casino, check this list
The beautiful thing about the Internet is that people can voice their opinion and complain about just about anything in a snap. They do so with restaurants. They do so with stores. On Facebook. On review sites. Everywhere. The same goes for online casinos.
When players have problems at an online casino, they tell us about it. We keep track of everything. Every complaint. Every issue. For every casino. If there are enough complaints and we see a pattern, we note the major problem with that casino. Our list below details problems you need to be aware of with major rogue online casinos. Some problems are things that might keep you from playing at a specific casino. Others are points you need to be aware of, even if you do choose to play. Consult this page regularly because things are always changing in the online casino world.
Last Updated: 05-Feb-2019
casino name / group name
How We Compile Our Blacklist
We employ a painstaking review process to compile a list of top casinos. We rate every casino in a number of categories, including payment processing, deposits, cashouts, bonuses, customer service, game selection, software quality, encryption technology, security, and more. Naturally, as we rate the best, we weed out the worst and set them aside.
If there’s a big red flag, like horrific customer service or terrible payment processing, we dig deeper to see what the issue is. Most rogue casinos that fail in a big category end up blacklisted. But the process isn’t automatic. Each casino that shows up on our blacklisted radar is reviewed thoroughly three times by independent auditors. We also get in touch with management at the target casino to find out if our issue is an isolated one.
Bottom line? The casinos that appear on our blacklist are there for a reason. They’ve failed miserably and they weren’t able to redeem themselves even though they were given the chance.
De-Blacklisting a Casino
We constantly update our blacklisted page because not all blacklisted casinos stay blacklisted forever. Sometimes, with a change of ownership or clarity of rules, blacklisted casinos can become reputable ones. It usually takes a few years of honest practice for us to whitelist a casino, and to be honest it’s only happened a few times. But out of fairness, we monitor all blacklisted casinos to make sure.
Why Trust Us
All of the casinos that we list on our website undergo a rigorous testing and review process conducted by our experts. Our experts have used their own money to play at these casinos and report back with their findings. Playing at the best casinos will offer you:
- Safety and security playing at an online casino
- Guaranteed payout windows to claim your money
- A variety of deposit and withdrawal methods to ensure you can claim
- Trusted reviews from industry experts
- We pick the best bonuses and promotions for you
Casino Bonus Fraud
What is online casino bonus fraud?
Online casino bonus fraud, when committed by the gaming provider (it can also be committed by players), is when an online real money casino doesn’t stay true to its advertised bonus arrangement. This could mean a casino doesn’t pay the bonus, or that it changes the bonus AFTER you’ve registered.
Why do online casinos offer bonuses at all?
The simple answer is to hook you in. Welcome bonuses are the incentive to start playing and the more appealing they sound, the more likely you are to sign up and play at that site.
Unfortunately it does. It is rare, as gambling sites have learned that reputation is everything. Often, if a site is caught being loose with its terms, it will be plastered all over the Internet and traffic will dry up like rain in the desert.
We’ve pulled three alleged cases we know about:
Interpoker was pulled from our list as soon as we started to see poor reviews noting how unfairly it treated bigger winners. Players were having uneven experiences generally, and left the poker room in droves.
In an online forum discussing the Lock poker online casino, a user calling himself ‘Sea Salt’ alleged the site was a scam and had been guilty of casino bonus fraud. He writes: “I mean, they heavily advertised ‘Hey grinders, come here and get this great bonus rakeback on top of the usual 35%’, and then after everyone came over and switched their rakeback to Lock, they retroactively made the bonus worthless by completely changing its terms. That isn’t a misunderstanding or an honest mistake. It’s outright fraud.”
According to a review at Betscout, the Bulgarian website Bet7days is notorious for shady dealings and has been guilty of bonus fraud. That being said, the only commenter on the post says he’s been using the site for years and never had a problem.